SpeedGuard Support

Welcome to SpeedGuard support. This page provides information to help you get the most out of the SpeedGuard app and troubleshoot common issues.

Contact Information

Email: [email protected]

Frequently Asked Questions

General Questions

Q: What does SpeedGuard do?

A: SpeedGuard monitors the availability of your websites, APIs, and online services by performing regular URL requests in the background. It helps you track which domains are responding properly and which ones are experiencing issues.

Q: Does SpeedGuard use data?

A: Yes, SpeedGuard performs HTTP requests which use a small amount of data. The app is designed to minimize data usage while still providing accurate monitoring.

Q: How much battery does SpeedGuard use?

A: SpeedGuard is optimized for low battery consumption. Background tests are scheduled efficiently to minimize battery impact.

Troubleshooting

Q: The app isn't performing background tests

A: Please ensure that:

  1. Background App Refresh is enabled for SpeedGuard in your iPhone Settings
  2. Low Power Mode is not enabled, as it can restrict background activities
  3. You have a stable internet connection

Q: Does the app send notifications?

A: No, SpeedGuard does not send notifications. The app monitors domains in the background but does not alert you with notifications. You will need to open the app to check the status of your monitored URLs.

Q: Why do some requests fail?

A: Request failures can happen for various reasons:

  1. The domain or endpoint is temporarily down
  2. Your internet connection is unstable
  3. DNS resolution issues
  4. Server load or timeouts
  5. Firewall or network restrictions

If you see consistent failures for a specific URL, verify the URL is correct and the service is operational by checking it in a web browser.

Reporting Issues

If you encounter a bug or have a suggestion for improvement, please email us with the following information:

  1. Your device model and iOS version
  2. A detailed description of the issue
  3. Steps to reproduce the problem
  4. Screenshots if applicable

Feature Requests

We welcome your ideas for making SpeedGuard better! Please send your feature suggestions to [email protected].


Thank you for using SpeedGuard!